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Service Calls: Effective June 23rd, 2003 service calls for EMAS II units will only be accepted via the internet. Our goal is to increase efficiency and provide better documentation to our customers. The email address is: tech@dynamic-control.com For a service call to be scheduled, you must include the following information: 1) Cell location 2) Type of engine and Engine Controller Also a copy of the errors.log file must be included. The email will be checked throughout the business day 9AM-5PM EST. Service and technical support calls will be handled on a first come first serve basis. Unfortunately, we will no longer be offering 24-7 service calls. However, we will make every effort to get back to you within a 24 hour period. Once your request is processed, additional files may need to be transferred to help diagnose any problems. Therefore, email access will be required. Special considerations for our overseas users will still apply. They can call our service cell phone number 24-7. and receive immediate help via our remote internet linkup. Customers within the United States may inquire about joining our remote service group. Last year we began working on a new fiber optic card for the EMAS II. Unlike its predecessor which was ISA based, the new card is PCI based. Late last year after a few prototypes were produced, we were still having problems with the PCI interface. However, in March of this year we solved this problem and are now in the final stages of prototyping. We expect a new PCI fiber optic card to be completed by the end of this July. More information of the cards specifications will be made available by the middle of July, keep checking the NEWS section for further updates. Last December we began developing a new card for the EMAS II designed to read, and simulate UEGO signals. These signals are finding their way into engine control strategies therefore the have developed a card to keep up with this new technology. Our prototype is still in testing and we will soon be completing our tests in Europe working with one of our customers. For more information check back to this site. Our customers are constantly looking for ways to improve quality and cut costs. As a result we are considering upgrading the Quality Assurance Software. The new package under consideration includes a number of improvements. The following work in progress document describes the proposed upgrades. Please examine the document and provide us with feedback. We will move forward on these upgrades only if a majority of our users requests these upgrades Therefore, if you are interested in the upgrades please send us an email. Proposed QA enhancements: QA Upgrades email Address: tech@dynamic-control.com |
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